ClinApts – Your AI
Front-Desk Assistant

Automated scheduling and intake that writes directly into your EMR.

  • Reduce call volume and hold times
  • Book, reschedule, and cancel 24/7
  • Keep your EMR as the single source of truth
Book a DemoSee How It Works
AI Front-Desk Assistant Illustration

Built for busy clinics

  • Owners & Managers: Reduce missed calls and no-shows.
  • Front-desk: Offload repetitive scheduling to focus on high-value tasks.
  • Patients: Schedule anytime by phone or web, without waiting on hold.

Friendly to your EMR & IT team

  • Integrates with your existing EMR (e.g., eClinicalWorks).
  • Uses secure FHIR / REST APIs or HL7 (SIU) interfaces.
  • EMR remains the system of record — no separate calendar.

How ClinApts Works

1. Patient Contacts

Patients call your number or use your website — ClinApts answers 24/7.

2. Smart Intake

Ask the right questions: new vs. existing, visit reason, provider preference.

3. EMR Sync

Checks availability and writes appointments directly to your EMR.

4. Reminders

Patients get confirmations and reminders, improving show rates.

Drive Efficiency & Growth

Less Phone Chaos

Handle routine scheduling calls automatically so staff can focus on patients.

Higher Show Rates

Automated confirmations and reminders help reduce no-shows and cancellations.

EMR Source of Truth

All bookings are written into your existing EMR — no duplicate systems.

Scales with Growth

Roll out to new providers or locations without adding more front-desk seats.

Designed with EMR & IT in mind

Architecture Overview

  • ClinApts Front-End: Voice (telephony) and web widget.
  • Logic Layer: Conversation flows, rules, validation.
  • Integration Layer: FHIR/REST APIs or HL7 SIU.
  • System of Record: Your EMR (e.g., eClinicalWorks).

Integration Details

FHIR / REST APIs
  • OAuth2 authentication with scoped access.
  • Read: providers, locations, schedules.
  • Write: create, update, cancel appointments.
HL7 SIU / Security
  • Supports SIU^S12 (new), SIU^S14 (change), SIU^S15 (cancel).
  • Secure transport via TCP/MLLP or VPN.
  • Audit logging & minimal data access.

We work with your existing EMR vendor

We collaborate with your EMR/vendor or IT team to use their approved interfaces and security model.

About Us

At ClinApts, we’re redefining the patient experience through intelligent automation. Our AI-powered Front Desk Assistant helps clinics, hospitals, and telehealth platforms streamline appointment scheduling, reduce no-shows, and improve patient engagement — all without compromising the human touch.

We understand the unique challenges healthcare providers face when managing high call volumes, appointment backlogs, and fragmented communication. That’s why ClinApts was built to be more than just a chatbot — it’s a virtual receptionist that works 24/7, understands context, and speaks your patients’ language.

Whether you're a solo practitioner or part of a multi-location health system, ClinApts integrates seamlessly into your workflow, freeing up your staff to focus on what matters most: patient care.

Our Mission

To empower healthcare providers with intelligent tools that simplify operations, enhance patient access, and improve health outcomes.

Our Vision

A future where every patient can easily connect with their provider — no wait times, no confusion, just care.

Implementation Roadmap

01

Discovery & Scope

Understand your appointment types, providers, locations, and EMR setup.

02

Integration Design

Choose FHIR or HL7, define mappings and rules with your EMR/IT team.

03

Build & Configure

Implement ClinApts flows and EMR integration in a test environment.

04

Testing & Training

Run test cases with your team, refine scripts, and train staff.

05

Go-Live & Optimize

Launch in controlled scope, monitor metrics, and expand.

Frequently Asked Questions

Does ClinApts replace our EMR?

No, your EMR remains the system of record. ClinApts reads availability and writes appointments directly into it.

Is it safe and compliant?

Yes. ClinApts uses secure, authenticated interfaces, accesses minimal necessary data, and is designed with strict HIPAA principles.

How long does implementation take?

Typical pilot implementations run over several weeks from discovery to go-live, depending on your EMR specific setup and scope.

What channels can patients use?

Currently Phone (voice) and web widget. We are expanding to chat and SMS channels soon.

Ready to see ClinApts in action?

Send us a message and we’ll schedule a demo tailored to your clinic.